ISAAC | Creatief met Techniek

Finance

Money rules the world, and banks rule the world of money. Every consumer uses banking services, increasingly with the internet as primary interaction medium. A complete, easy-to-use, nice-to-see but also secure and accurate online environment is key to modern banking. An online environment can be used to lower call center load, reduce office visits, and allowes for customized upselling, cross-selling and the explanation of complex financial products.

 

 

ISAAC’s Visions on Banking 2010+

• Total Transparency (even in interest rates)
• Personalisation (risk-based-pricing, additionals, etc)
• Easy In, Easy Out (on “add on” products like insurances)
• Self Service (low-cost, highly personalized)
• Mobile Access (for Self Service and a no-plastic payment environment)
• The Bank as a Trustworthy Party (again)
• Security Awareness (Increased by high-profile broad media problem cases)
• Configurable loyalty, something that matters to the customer
Most of the above is either driven by direct customer demand or by increased (democratically enforced) control by governments and central banks.

Embrace the core

Banks were among the first organisations to be completely dependent on information technology. Over the years, they have constructed systems that contain every bit of data that is processed by the organisation. Often, this is stored in a huge and complex core system. The core is handled with care; infrequent releases to keep the system stable are common. In todays internet-connected world, the core still has a high value, but needs to be embraced by more dynamic systems, that can adapt quick and without compromising the integrity, security and stability of the Core.

Pangaea Finance

Pangaea Finance is an enterprise middle ware solution that is specially designed to “embrace” the core systems of several banking IT providers. Pangaea is based on a modular, Java Enterprise Edition-based architecture. With its real time data bus, it can easily connect a modern, “Online Banking” web front-end with a valuable core system. The architecture supports features like the display of transaction data and statements, the completely automatic handling of self service features (e.g. address changes, due day change, etc), data aggregation, connectivity for a modern presentation layer (using “Web 2.0 technology”), and much more.

Online banking / My Account website

Your banking web site can easily be extended with an online banking / my account segment, that presents data from your core system by connecting to a Pangaea Finance middle ware service. Using ISAACs 10+ years of experience in developing rich web sites and internet applications, there is no reason why Online Banking should feel limited, be confusing, inflexible, slow, or even boring. By implementing a Pangaea Finance-based web solution, you start embracing the value of your core, while serving your customers in a modern way.